General questions
Our soft toys are designed for a range of ages, from infants to older children.
Cash on delivery Details are available at checkout.
Simply browse our website, add items to your cart, and follow the easy checkout process. You’ll receive an order confirmation via email.
Currently, we only ship within Pakistan. However, we are actively exploring international shipping options and hope to offer this service in the near future. Stay tuned for updates!
Yes, our kids’ sofas are designed with convenience in mind. Most of our sofa covers are removable and machine washable. Please refer to the care instructions provided with each product for specific details on washing and maintenance.
Absolutely! We understand that little adventures can sometimes lead to little messes. Our soft toys are crafted with easy care in mind. Most of our products are machine washable.
Other questions
Shipping Details: We are pleased to provide nationwide delivery across Pakistan for all our products. Kindly note the following shipping information:
- Delivery Locations: We deliver to all areas within Pakistan.
- Delivery Charges: Charges are determined by the weight of the products and the delivery destination (within Karachi or outside Karachi). The applicable charges can be viewed during the checkout process.
- Delivery Timeframe: Within Karachi: Expect your order to be delivered within 48 hours. Outside Karachi: Please allow 3-4 business days for delivery.
Our commitment is to ensure a swift and secure delivery of your chosen products. Should you have any specific inquiries or require further assistance, feel free to reach out to our customer support. Thank you for choosing our products
Return and Exchange Policy:
We stand by the quality of our products. In the rare event of a defect in the delivered product, we happily accept returns at our delivery cost. However, for non-defective items, customers can still initiate a return or exchange, but they will be responsible for covering the delivery costs associated with the process. Our aim is to provide a seamless experience, ensuring satisfaction in every aspect of your purchase. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.
Currently, we do not offer customization. However, we regularly introduce new designs to cater to various preferences.
Absolutely! We’re not just online; you can also experience our delightful products in person at our physical store. Visit us at GulPlaza, M.A.JInnah Road Karachi to explore our wide range of soft toys, kids’ sofas, and pillows. For your convenience, you can find our store location on the map in the “Contact” section. We look forward to welcoming you! Also, stay connected with us on Facebook and Instagram for the latest updates and exclusive offers.
Instagram: comfortzone2011
Facebook Page:
https://www.facebook.com/ComfortZone777?mibextid=ZbWKwL
Tracking your order is easy! Simply send a message with your order number to our customer service on WhatsApp at +92 311 0249115. Our dedicated team will be happy to assist you in tracking your order and providing real-time updates. We’re here to make your shopping experience as smooth as possible. If you have any questions or need further assistance, feel free to reach out.
